How Do I Set Up Two - Factor Authentication?

We’re glad you asked! 

Two-Factor Authentication verification helps protect your account. We take various measures to secure your account, and you can add another layer of protection with our Two-Factor Authentication. Once enabled, Two-Factor Authentication authenticates your identity by sending a code via text to your cell phone number. Security experts recognize that multi-factor authentication can help prevent your account password from being compromised.

Enabling Two-Factor Authentication is easy. To turn this feature on, follow these simple steps:

  • Enabling Two-Factor Authentication is easy. To turn this feature on, follow these simple steps:

    You will need your computer and your cell phone handy to set up Two-Factor Authentication.

      1. Log onto your RetirePathVA portal
      2. From the home page, click on your 'Company' tab to the left of your screen
      3. Select the 'Security' Tab option
      4. Under the 'Set Up Two-Factor Authentication' section select your desired method, this can be through an 'Authentication App' or 'Text Message'

Enabling Authentication App

  1. Install one of the authentication apps Google Authenticator or Microsoft Authenticator on your mobile device
  2. In the Two-Factor Authentication section select 'Setup' on the 'Authentication App' option
  3. Enter your RetirePathVA password and hit 'Next: Setup'
  4. Open your authentication app and select the plus button (+) and select scan QR code
  5. Then scan the QR code on your screen and hit 'Next: Verify'
    • Note: Your authenticator app will register the RetirePathVA account
  6. Enter the 6-digit code that shows in your app and select 'Confirm'

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Enabling Text Message

    1. In the Two-Factor Authentication section select 'Setup' on the 'Text Message' option
    2. Enter your RetirePathVA password and hit 'Next: Setup'
    3. Enter your mobile phone number and 'Next: Verify'
    4. Enter the 6-digit code sent to you by text message and hit 'Confirm'
      • Note: If you do not receive the 6-digit code you can select 'Resend code'
    5. Enter the 6-digit code that shows in your app and select 'Confirm'

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Once an authentication method has been set up you will see an 'Enabled' status.

Use the three dots next to each method to:

Edit

  • Authentication App: Switch between Google Authenticator and Microsoft Authenticator. 
  • Text Message: Update or change your phone number.

Set as Default

If both methods have been set up you can choose which method you would like to use as your default authentication method.

Remove

You may remove any backup method.

Logging in with Two-Factor Authentication enabled

Now that your Two-Factor Authentication has been enabled you will be prompted to verify your account through a 6-digit code from your mobile authentication app or by text message.

 

 

Need help?
Please contact clientservices@retirepathva.info or (833) 608-6281
for assistance.
Want to learn more about RetirePath VA?
https://www.retirepathva.com